What is a Personalization Engine? A personalization engine (PE) is a type of recommendation technology. Companies use PEs to gather and analyze consumer data to better understand customer habits. Using this data to create personalized user experiences can help improve conversions.Personalization engines automate the process of segmenting, targeting, and testing to help achieve specific marketing goals. This type of technology combines data from many sources. It is often used with omnichannel ...
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A personalization engine (PE) is a type of recommendation technology. Companies use PEs to gather and analyze consumer data to better understand customer habits. Using this data to create personalized user experiences can help improve conversions.
Personalization engines automate the process of segmenting, targeting, and testing to help achieve specific marketing goals. This type of technology combines data from many sources. It is often used with omnichannel platforms to create more relevant, customized journeys across different channels and devices. From mobile to email to web, companies can serve up tailored recommendations, search results, and special offers. By anticipating customer needs, merchants can customize the entire user experience.
Personalization is useful because it helps businesses market better, without bombarding users. Optimizing the customer journey reduces choice overload. Helping customers find relevant content faster delivers a more satisfying user experience. Companies can increase conversions by putting the right products in front of the right customers at the right time.
Personalization systems can help marketers test what works and what doesn’t. PEs are valuable tools for reducing buyer confusion and increasing customer happiness.
While personalization engines match content to an individual user’s interests, customer data platforms (CDP) track and unify customer data.
Personalization engines have broad applications but overlap with e-commerce personalization software, which applies tailored content specifically within an e-commerce setting.
Most personalization engines will offer the following features:
1-1 Personalization
A/B Testing
Behavioral Predictions & Targeting
Campaign Segmentation
Customer Profiles and Insights
Geofencing
Marketing Channel Support
Recommendation Engine
Reports & Analytics
Personalized Discounts
Triggered Content
Website Personalization
Before choosing a personalization engine, consider the following key points:
Where and how do you want to offer personalization to your customers? You’ll want to choose a personalization engine that offers the capabilities you’re looking for.
Static vs. Continuous Learning: Continuous learning engines cost more but can help prevent stagnant personalization experiences over time. It’s important for personalization engines to keep up with current technology.
Know what your challenges are: Identifying pain points and areas for improvement will help you determine which engine best suits your needs.
Most vendors do not disclose pricing or detailed plan information but do provide custom quotes. Some vendors offer free trials. Plans may begin at $199/month and up.
Popular personalization engines include: