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### Customer Interaction Management
Users consistently praise Cloodot's customer interaction management capabilities, highlighting the platform's ability to streamline and centralize customer interactions across various channels such as Facebook, Instagram, WhatsApp, and Google. The multi-channel chat management feature, along with the team inbox functionality, has significantly improved response times and overall efficiency in handling customer queries. Customers appreciate the ease of use and organization of the platform, which has led to enhanced customer engagement and satisfaction. The all-in-one chat inbox has been particularly lauded for simplifying the process of managing conversations and reviews, ultimately resulting in a more personalized and effective customer interaction experience.

### Customer Support and Service Improvement
Users appreciate Cloodot's comprehensive approach to customer support, particularly highlighting the all-in-one chat inbox that streamlines communication across various platforms. The ability to track and manage multiple chats efficiently has enabled users to enhance their service delivery and responsiveness. While some users acknowledge the continuous improvements made by Cloodot, others express confidence in the platform's potential for further enhancements in its customer support and service improvement functionalities.

### Response and Resolution Efficiency
Users consistently praise Cloodot for its prompt response and resolution efficiency features. The platform's ability to handle high chat volumes and categorize conversations effectively has significantly improved users' ability to manage queries in a timely manner. Additionally, the collaborative access and customizable features have enhanced team coordination and work efficiency. Cloodot's visualized data analysis and custom reporting capabilities have also been highlighted as valuable tools for making informed decisions and monitoring employee performance efficiently.

### Review and Feedback Collection
Users consistently highlight Cloodot's review and feedback collection capabilities as a standout feature of the platform. They appreciate the ease of managing reviews from various platforms in one centralized location, streamlining the process and saving time. The in-depth analytics provided by Cloodot are also commended for offering valuable insights into performance metrics and customer satisfaction levels. Despite a minor drawback of not being able to acquire contact details of reviewers, users find Cloodot's review and feedback collection functionalities to be highly effective and beneficial for enhancing customer interactions and reputation management.

### Performance and Monitoring
Users consistently praise Cloodot for its enhanced performance monitoring and analysis capabilities. The platform's detailed analytics section allows users to effortlessly monitor performance-related data without the need for extensive report preparation. Customers have noted significant improvements in response times and overall performance metrics since implementing Cloodot. The ability to track performance in real-time and generate custom reports has streamlined decision-making processes and improved team efficiency. Additionally, users appreciate the user-friendly interface and the insightful insights provided by Cloodot's monitoring tools.

### Reporting and Analytics
Users unanimously praise Cloodot's reporting and analytics features for revolutionizing their performance monitoring and decision-making processes. The detailed custom reports and insightful analysis provided by Cloodot have been highlighted as game-changers, allowing users to track performance metrics with ease and make informed decisions promptly. The platform's ability to visualize data and offer in-depth analytics has garnered high praise, with users expressing satisfaction in the efficiency and accuracy of the reporting tools. Additionally, the user-friendly interface and the comprehensive nature of the reports have been commended for enhancing the overall management of customer relations and reputation.

Cloodot has proven to be an asset in managing high chat volumes for its users. The software enables users to categorize chats with tags, providing a quick and efficient way to determine the relevance of each conversation. With the team inbox feature, managing customer chats from various platforms as a team has become stress-free. Users can view detailed performance metrics, giving them the opportunity to identify customer dissatisfaction quickly and take steps to improve customer service.

Through Cloodot, users can direct potential customers and engage with existing ones, resulting in more leads and new customers. Labeling and storing customer details makes engaging with existing customers more convenient, saving time for employees, and eliminating confusion among the team. The insightful analysis of user performance through the software has made decision-making easier with visualized data analysis and custom reports.

Moreover, monitoring employees has become more manageable, saving time for users while improving response rates and team performance. Working with Cloodot has made work less tedious and more organized by reducing the need to jump between different apps and tabs and improving chat response rates. The software has helped users consolidate multiple online channels so they can focus on what matters most - delivering quality customer service while growing their business.

Ease of use: Customers have found Cloodot to be easy and effortless to use, allowing them to manage comments from customers and their feedback with absolute ease. Several reviewers have praised the friendly interface provided by Cloodot.

Multi-channel chat management: The multi-channel chat management feature has been widely appreciated, with several users describing it as the best feature. This allows support personnel to divide the load evenly among themselves by deciding which channel they have access to, making chatting with customers convenient, easy, and efficient.

All-in-one inbox: A common theme among user reviews is praise for the all-in-one inbox that includes Facebook, Google, WhatsApp, texts, and webchats. This feature was described as convenient and helpful in managing conversations and reviews on different platforms exceptionally well. Several reviewers also appreciated the channel-wise splitup provided by this feature which helps them improve their service for customers.

Missing Video Chat Feature: Some reviewers have suggested that Cloodot should include a video chat feature to make app demos easier. 

Unsatisfactory Color Scheme: Several users have expressed dissatisfaction with the color of the application, which made them feel bad.

Inability to Edit: A few users mentioned that they would like the ability to edit using the Cloodot platform, which is currently unavailable.

Cloodot is a customer experience management software suite designed for single or multi-location businesses. It allows businesses to manage chats and reviews from various online channels in one unified inbox, including Google My Business, WhatsApp, Facebook, Websites, Google Business Messages and others. This makes it possible for multiple agents to collaborate more efficiently using custom templates replies, reminders, tags tasks and notes that make managing customer interactions easier.

The software provides advanced analytics tools with detailed insights into all channels as well as employee performance reports. With Cloodot's robust permissions management and resource allocation system teams can limit access to specific resources ensuring only authorized team members have access to them. The software also offers advanced visualization tools for monitoring brand and team performance making it perfect for businesses looking to manage their online communication channels while keeping their original platforms secure.

Basic

Advanced

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

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Yotpo

Cloodot

Customer ratings and reviews influence purchase decisions. Consumer Ratings & Reviews Software typically helps consumer brands and retail businesses:

- Monitor and respond to ratings and reviews across the Web for the purpose of reputation management
- Collect ratings and reviews from customers to create valuable user-generated content
- Syndicate that content or moderate and display it on their website to improve conversion

Consumer Ratings & Reviews

Manage chats from multiple channels at one place

Manage reviews from multiple channels at one place

One inbox for all your customer interactions

Team collaboration : Handover live conversations and reviews to team mates.

Custom template replies for faster engagement

Cloodot: All in one online customer interaction management tool.
View and respond to Chats & reviews from all your Google listings, Facebook pages, WhatsApp numbers and SMS channels from one place.

Cloodot: All in one online customer interaction management tool

Version 2 is here!. Enabling easy interaction management through all modern channels. View and respond to Chats & reviews from all your Google listings, Facebook pages, Whatsapp numbers and SMS channels from one place.
https://www.cloodot.com

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Cloodot

Overview

What is Cloodot?