Name: MindMeld
Author: Cisco

Help Desk

Web and Video Conferencing

Customer Support

Push Notifications

Software Repositories

WebOps

Development

Business Intelligence (BI)

Collaboration

Dropshipping

Embedded Business Intelligence (BI)

Integrated Workplace Management (IWMS)

Quality Management

Supply Chain Visibility

Enterprise

Accounting

Spend Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Compliance Consulting

Data Center Outsourcing (Canada)

Data Replication

Database DevOps

Desktop Management

DevSecOps

Distributed Denial of Service (DDoS) Protection

Enterprise Service Bus

Fraud Detection

IT Alert Management

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

Secure Access Control

Software Defined Networking (SDN)

Testing Services

Tower Servers

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Competitive Intelligence

Content Management

Customer Data

Digital Analytics

Email Marketing

Grant Management Software

IP Geolocation

Marketing Automation

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales Dialer

Sales

Cloud Access Security Brokers

Security

Assisted Living

Construction Accounting

Insurance Suites

Medical Billing

Public Sector Software

Vertical-Specific

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MindMeld, now from Cisco, is a conversational AI and chatbot building platform for knowledgebases, support, and other purposes.

Front is a communication hub that helps businesses keep the human touch in every interaction.

Starter

Growth

Scale

Premier

Front

Self-Serve Customer Service Solution

Sprinklr Service

MindMeld

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

MindMeld for TV Demo

Cisco (NASDAQ: CSCO) enables people to make powerful connections-whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time.Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 65,225 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies.

Cisco

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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MindMeld

Overview

What is MindMeld?