NiCE CXone MpowerPricing

seminars i am impressed with what this feature has to offer. I can see the value in this aiding our agents tremendously

Forecast head count Measure phone lines usage Long distance charges decreased

Cost Some reports are hard to find WFM more robust (from our current version) … Overall, it's a great platform, though the cost seems quite

to cloud calling We save OpEx on removal of Cisco phones We saved on CapEx cost for renewal of Cisco software and hardware

many products can be confusing Getting hold of the appropriate point person. cost

Cincinnati Bell Telephone System - replaced because it was 1) expensive, 2) changes were difficult to coordinate with the vendor 3) limited historical

Implementation Total Cost Further integration with further vendors

years ago to have a consolidated platform for our call centers and to drive cost savings by having a single cloud-based platform.

productivity and reducing handling times. This efficiency translates into cost savings by minimizing operational expenses and maximizing resource utilization

However configuration of the service is very complex and they will charge you hefty fees to engage their support for assistance/guidance. This may be fine … will cost you big money that seems out of line w…

located. It also works really well for anyone who is concerned about cost. Its price is very competitive with other systems. The technical support from NICE CXone

Reduced cost Increased efficiency User friendly

to the Cloud. Outdated look and feel have made the learning curve/time-to-value longer than expected. Saved a ton of time and ensured first time scheduling

communicate in real-time since this tool goes much further since it is in charge of finding us in the same place and being able to interact or share files

Our staff is having a better overall performance since implemented. Is cheaper and more useful than other softwares.

InContact Cxone, I will highly purchase this product again no matter what's the price and the main reason is that I can manage all of the usable features in one

user-friendly. The integration of several different tasks makes this platform a valued asset in the world of customer service.

Revenue increase. Low cost to operate. Very good support when having issues.

I am not in charge of seeing this info.

phones so we just connect with headphones and start calling. It is less expensive than other phones. We do not have to carry the calling device. Bad is

efficiency. The Total Economic Impact study quantifies the cost, benefit, and strategic value of migrating from on-premises contact centers to NICE inContact

Increased phone cost with limited support. Positive increase on support.

Improved in productivity. Cost savings. Time management.