Name: Precisely EngageOne RapidCX
Author: Precisely

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Development

AI Document Creation

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Enterprise Resource Planning (ERP)

Quality Management

Traceability

Enterprise

Accounting

Cash Flow Management

Investor Relations

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Blockchain Analysis

Bug Bounty

Business Rules Management

Cloud Storage

Data Integration

Deception Technology

Electronic Data Interchange (EDI)

Event Monitoring

Fraud Detection

Graph Database

Integration Platform as a Service (iPaaS)

Load Balancing

Mobile Device Management (MDM)

Network Function Virtualization (NFV)

Network Performance Monitoring

Rack Servers

Security Analytics

Security Awareness Training

Security Validation

Storage Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Computer-Assisted Translation

Content Management

Customer Journey Mapping

Email Marketing

Marketing Automation

Product Information Management (PIM)

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales

Microsegmentation

Security

Agriculture

Card Management

Computer-Aided Design (CAD)

Dealer Management

Medical Scheduling

Patient Engagement

Restaurant Management

Spreadsheet

Tour Operator

Travel Agency

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Amazon Personalize

Amazon AWS

HCL Unica

HCLSoftware

SmartFocus, now part of Actito

Actito

SAS Intelligent Decisioning

Infor Interaction Advisor

Infor

Celebrus

D4t4 Solutions

ARIES Interaction Manager

Infocenter

Ably

ApiaryAI by Swarmalytics

Swarmalytics

Etiya Digital Interaction Management

Etiya

Tech Cares 2022

EngageOne RapidCX is a customer communication management (CCM) software platform specifically designed for businesses operating in data-intensive, highly regulated industries such as banking, financial services, insurance, utilities, and telecommunications. This solution offers personalized and automated customer communication management across multiple channels, catering to the needs of small to large enterprises. EngageOne RapidCX is utilized by professionals in customer engagement, marketing, compliance, and customer service within the financial services industry.

## Key Features

**Omnichannel communications**: EngageOne RapidCX enables personalized and automated customer communication management across various channels. It seamlessly integrates with existing systems to deliver targeted messages to the right recipients at the optimal time through their preferred channels. The platform's plug-and-play API modules simplify the creation, distribution, and personalization of customer communications. Real-time alerts and automated messages ensure consistent and compliant engagement.

**Improved efficiency**: EngageOne RapidCX streamlines communication management by replacing manual processes and fragmented systems with a centralized solution. It connects back-end systems to a user-friendly platform, enhancing content control and collaboration. The platform acts as a centralized repository for customer data, housing templates, ensuring version control, and archiving communications. It empowers content creators with limited technical expertise to quickly deploy personalized communications, saving valuable IT resources.

**Better governance**: EngageOne RapidCX automates end-to-end communications tracking and delivery tracing to ensure compliance in highly regulated industries. It offers comprehensive archiving capabilities, capturing communications from content creation to omnichannel distribution. The platform securely stores as-delivered versions of communications for ongoing governance, auditing, and data protection. With easy-to-manage governance controls, businesses can navigate the evolving regulatory landscape with ease.

Precisely's EngageOne is a suite of customer communication apps and solutions, based on the product suite of the same name from Pitney Bowes, whose data and technology division was acquired by Syncsort (now Precisely).

Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

Unified Messaging

Case Management

Digital Customer Engagement

Pega Customer Decision Hub

Precisely EngageOne RapidCX

Real-Time Interaction Management (RTIM) Software leverages customer data combined with most recent customer behavior to generate personalized, 1:1 marketing messages and offers in real-time. Essential to this is a business rules engine, and decision analytics relying on big data.

Precisely

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Real-Time Interaction Management Software

Precisely EngageOne RapidCX
Formerly from Pitney Bowes

Overview

What is Precisely EngageOne RapidCX?