Name: ServiceSim
Author: Vistio

Help Desk

Web and Video Conferencing

Customer Support

Push Notifications

Software Repositories

WebOps

Development

Business Intelligence (BI)

Collaboration

Dropshipping

Embedded Business Intelligence (BI)

Integrated Workplace Management (IWMS)

Quality Management

Supply Chain Visibility

Enterprise

Accounting

Spend Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Compliance Consulting

Data Center Outsourcing (Canada)

Data Replication

Database DevOps

Desktop Management

DevSecOps

Distributed Denial of Service (DDoS) Protection

Enterprise Service Bus

Fraud Detection

IT Alert Management

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

Secure Access Control

Software Defined Networking (SDN)

Testing Services

Tower Servers

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Competitive Intelligence

Content Management

Customer Data

Digital Analytics

Email Marketing

Grant Management Software

IP Geolocation

Marketing Automation

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales Dialer

Sales

Cloud Access Security Brokers

Security

Assisted Living

Construction Accounting

Insurance Suites

Medical Billing

Public Sector Software

Vertical-Specific

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Seismic Learning (formerly Lessonly, acquired by Seismic in August 2021), is a learning management system (LMS). The vendor emphasizes eLearning for client-facing skills, as well as a drag-and-drop interface. Lessonly supports customizable learning paths and corporate onboarding processes.

Pro + Coaching

Enterprise Learning for Global Teams

Seismic Learning

Core

Grow

Enterprise (Custom plan)

TalentLMS

ServiceSim

Sales Training

The AI customer responds with a realistic comment.

The AI customer shows some frustration with the agent.

The agent demonstrates empathy toward the customer.

Transcripts of each interaction are saved and can be shared with supervisors to demonstrate proficiency.

Vistio’s unique approach to optimizing contact centers uses proprietary technology and Artificial Intelligence to enhance agent capabilities instead of replacing agents. Our suite of contact center tools augments your employees to turn new hires into agents and agents into subject matter experts.

Vistio

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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ServiceSim

Overview

What is ServiceSim?