GoTo Connect a great tool for companies
April 29, 2025

GoTo Connect a great tool for companies

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System
  • GoTo Connect Contact Center

Overall Satisfaction with GoTo Connect

We use GoTo in our organization to communicate internally and test features as we also help other GoTo users to get the best out of their phone system, since we help them implement it. We use the GoTo admin portal in a daily bases, and the major problem we have we encountered is the admin portal loading very slowly or not loading at all, as well as the GoTo analytics wallboard, it seems to take a long time to load. Other than that, we think the other features function just fine and we are quite pleased with them.

Pros

  • Call Flow editor
  • Call forwarding to external numbers
  • E-fax
  • Instant/auto reply for SMS

Cons

  • The GoTo application sidecar. Is too big and it a bit complex to use, such as expanding it and then dock it back to the app.
  • Faxing via the GoTo application. We'd love to be able to customize the cover page. Also, we wish not having to maximize the entire app to access the next step of faxing.
  • Call Queues callback threshold. This is such a difficult setting to understand. The 15 minute rule to receive the call back makes it almost inessessary to add time to receove the call back. It's be helpful to make this simple, such as "the number of seconds/minutes I add in that field, that's then callrs such recieve the call back".
  • I personally don not have any insight return of investment or ROI as this is handled by a different department in our company
  • A positive impact for a lot of our clients is acquiring GoTo through the partner program, as they are able to get more benefits such as free months or free hardware
  • Another positive impact is time saving due to the end user friendly platform as well as the access to a great support team
The admin portal is very user friendly and easy to use. It’s not overwhelming and easy to navigate. The call flow editor is one of the best features for sure. When working with goto implementation team, they tend to be very organized and responsive and have a very structured implementation plan.
The admin portal is not only user friendly but also IT friendly. Goto had the best dial editor for building call flows, from the most complex to the most simple. If there was one thing that I’d love to have more options to customize will be meetings.
User friendly PBX interface. The above products have a more complex and less intuitive interface design. Pricing is also a big factor, as other products can cost more compared with what GoTo offers. In addition, the access to customer support and the quality of support provided. GoTo has an excellent support team

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

1. It's a very user-friendly platform. From the admin portal to the application.
2. The access to technical support is great. Their support team is always willing to help.
3. Having new features for user to take advantage such as the text to speech.
4. The GoTo application now gives users the option to add their work hours, which make things easier for remote workers

GoTo Connect Feature Ratings

8.5
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Call reports
6
Directory of employee names
8
9.6
Answering rules
9
Call recording
9
Call park
10
Call screening
10
Message alerts
10
6.0
Video conferencing
5
Audio conferencing
7
Video screen sharing
5
Instant messaging
7
9.0
Mobile app for iOS
9
Mobile app for Android
Not Rated

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