Great Service and Value
May 01, 2025
Great Service and Value
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
For our stores, this means being able to take customer calls to our 800 number as well as our local numbers and get things routed correctly also for accounting and a directory and with customer service voicemails going to the relevant manager for the store. It's a complete system.
For our car wash, we are able to get customer calls and customer texts and respond from our desks our laptops or our phones. This makes it super convenient and the fact that the GoTo Connect app keeps everything for that customer organized in one area, makes it easy for any person on the customer service team to take a call or a text. I have tried other phone services and they just don't compare. Nobody has the dedicated customer support that GoTo Connect does and their web-based call plan scripting is simple and powerful. We really love GoTo Connect
For our car wash, we are able to get customer calls and customer texts and respond from our desks our laptops or our phones. This makes it super convenient and the fact that the GoTo Connect app keeps everything for that customer organized in one area, makes it easy for any person on the customer service team to take a call or a text. I have tried other phone services and they just don't compare. Nobody has the dedicated customer support that GoTo Connect does and their web-based call plan scripting is simple and powerful. We really love GoTo Connect
Pros
- SMS
- Call Trees
- customer Service and Tech Support
- Integrated call and message platform.
Cons
- Being able to initiate a text conversation from the app on a shared number. It can be done from the web app, but not phone app
- In my experience, Scheduling in a call plan is diabolical
- The order of the list of functions on the left panel of the pbx Administration page is confusing and seems in random order. grouping by function would help. Also hovering above for a definition; it's hard to remember the difference between devices and hardware.
- To combine SMS and call answering by one of many individuals and voicemail recordings with voice to text in their emails has allowed us to give substantially better customer service to our customers.
- We used to host our own hardware, but since going with GoTo Connect we no longer dread a piece of equipment going bad or keep a full spare in reserve. This has saved us money and our sanity.
- .
We have used the meetings platform sporadically and sometimes when somebody gave us Tech support, but as a company we don't use it. We are just accustomed to using zoom.
I gave RingCentral a chance and nearly switched, but, in my opinion, their platform was terrible and their customer service worse. I understood how they were able to offer such a cheap price. They also claimed they could switch us over seamlessly, but I doubt it highly.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
Comments
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