There is a move in delivering experiences where IBM watsonx Assistant can be a proof point.
April 15, 2025
There is a move in delivering experiences where IBM watsonx Assistant can be a proof point.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM watsonx Assistant
With the help of IBM watsonx Assistant, we have shifted the way customer interactions are designed. There is no need for rigorous development to quickly prototype the conversation paths and modify them as needed in response to new travel restrictions. Interfacing with other customer systems ensures that the interaction is based on the past communication and choice.
Pros
- New and improved natural language processing yielding better results helps the assistants understand the intention behind the query.
- Preserves context of communication, allowing the customers to establish inquiries on the website and continue on the mobile app without having extra informational input.
- Intelligent conversations mean that complex paths that are branched based on the user's inputs allow for a much more natural flow of the conversation than fixed scripts.
Cons
- There are many paths for creating a simplified dialog flow in the specific instance, and the initial steps involved take a considerable amount of time.
- Assistant accuracy is an issue that is directly influenced by the quality and the variety of the training data set.
- Some of these require professional skills to use to the best of their abilities.
- The clients have received additional, rather enhanced, individual conversion rates of users who interact with the virtual assistant.
- Due to the introduction of automated methods of handling a majority of the calls that are made, many call center agents are thus left to handle only complicated cases.
- According to a more advanced understanding of patterns, the assistant has been critical in suggesting solutions and thus drove optional revenue management.
The features of the greatest value would be scalp bio with specific attention to the work parts of the booking procedure, conversation management in such a way that keeps the context of the call in mind, getting endorse with customer profiles on the process of helping them.
One of the main features of IBM watsonx Assistant is making it possible to provide help to customers before they ask each time they have an appointment or an unexpected event. Other feasible uses of integration with external data are additional beneficial services such as advice on probable fares based on constant fluctuations and past fairs and expert advice, which was practically impossible under previous systems.
Google Cloud Dialogflow, Amazon Lex, and Azure AI Bot Service were assessed before selecting IBM watsonx Assistant. The primary reason we used IBM watsonx Assistant is the ability to remember diverse contexts during the multiphase bookings and to support multiple languages that our clients use. The security aspects in IBM were useful for processing sensitive travel information, and analytics gave further understanding of consumer functioning.
Do you think IBM watsonx Orchestrate delivers good value for the price?
Yes
Are you happy with IBM watsonx Orchestrate's feature set?
Yes
Did IBM watsonx Orchestrate live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Orchestrate go as expected?
Yes
Would you buy IBM watsonx Orchestrate again?
Yes
Comments
Please log in to join the conversation