Really not happy with Proofpoint or their customer service | TrustRadius

Overall Satisfaction with Proofpoint Email Protection

Use Cases and Deployment Scope

We use it to filter spam. We aren’t using it for much more really and aren’t getting much value beyond that.

Pros and Cons

Pros

Stop spam
That is literally it

Cons

Our users hate how they can’t see URLs in emails
We don’t like that our users can’t release their own emails

Return on Investment

It costs us a lot of money for a medium amount of value.
We probably won’t be renewing once we move to O365 as we have a terrible vendor relationship with the company.

Alternatives Considered

Microsoft Office 365

I would trade it for Office 365 in a heartbeat.

Other Software Used

Intermedia Email Plus, GoToMeeting, Slack

Likelihood to Recommend

Scenarios where Exchange is hosted on-prem or no other options are available.

Proofpoint Email Protection Feature Ratings

Comments

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Verified User
commented 6 years ago
I use this product and both of the "Cons" that you mentioned can be corrected simply by changing your settings: 1: Our users hate how they can’t see URLs in emails You have the option to overwrite URLs in the emails, it is not a mandatory function. 2: We don’t like that our users can’t release their own emails This is also an option that can be changed. You have the ability to select what messages end up in the digest and if the end user is allowed to release it. I would highly recommend reading the Administration guide (or use Help menu) or reach out to your Proofpoint representative for further assistance with making these changes.
Bryan Barrett
(Vendor Representative) commented 6 years ago
Andrew, Thank you for your review, we appreciate your feedback and candor. I apologize for the challenges you have been having, and we look forward to working closely with you to resolve the issues that we can. If you have any questions or concerns please do not hesitate to reach out to your Proofpoint representative or myself (bbarrett@proofpoint.com). -Bryan Barrett Sr. Marketing Manager Proofpoint