Item: TeamViewer
Rating: 9
Author: Bailey Uhl

Overall Satisfaction with TeamViewer

Implementation Rating

It is cloud based and doesnt require complex infrastructure change.It is also intuitive and it’s users can get started with little to no formal training.
I also like how it enables seamless remote access during emergencies.Also it has improved efficiency with faster problem resolutions and real time collaboration helps us to stay productive.

Use Cases and Deployment Scope

I use TeamViewer for remote desktop access software installation,system updates and quick support sessions.It has also proven to be an essential tool for maintaining smooth operations especially in my distributed work environment.Its easy to use and has excellent interface that makes work easier while using it.Great support

Pros and Cons

Pros

It elimates the need for in person IT support saving time and travel cost.
Easy setup
Great support to it’s users

Cons

It might be cost effective

Return on Investment

Faster problem resolution and real time collaboration
Easy to use
Great customer support

I began to see it’s economic benefits almost immediately i started using it.

Alternatives Considered

AnyDesk

It was cost friendly compared to them and it also provided us with a sleek and modern interface with no distruptions.
Also unlike some tools TeamViewer allows secure remote access without the need for complex vpn set up.
It was also very userfriendly and easier to setup and use especially for non-technical users.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

QuickBooks Desktop Pro, Microsoft Access, Azure AI Speech

Likelihood to Recommend

It’s well suited with quick file sharing and collaboration.
it also works well across different operating systems such as windows making it flexible for diverse environment.
Also it’s less appropriate especially with low bandwidth environment since performance may suffer with poor internate connectivity.
Also it have high licensing costs for small teams.

TeamViewer Feature Ratings

Comments

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Stable and easy to connect with TeamViewer