Gainsight CSPricing

snapshots - please make these easier to use, less buggy! I can see such value at our org, but they've been difficult to set up

engagement strategy. We push all customer emails to the timeline, document value conversations, etc which helps us generate a solid view of the current challenges

customers proactively. Staircase will do this even deeper but it's an added cost.

User level health scoring Expensive

Pricing structure doesn't lend itself well to large groups of accounts. Trying to

Managing high touch key customers < 10 accounts across multiple products. In charge of renewals, retention and expansion.

scores for our long tail customers Journeys for us to reach out long tail cost effectively Health Trend Reporting

clunky. You either need a ton of types or you are forced to use similar values across items that are unrelated. Seems like there are a lot of problems

objects and knew what they were measuring, it would exponentially increase the value of the AI tools.

for our CSMs. Also, there are some limitations around inactive picklist values showing in reports, etc.

times in their journey. This digital approach allows CSMs to focus on high value, strategic engagements.

Product engagement, adoption and value delivery

drops or increases significantly. Another scenario where we have found great value is pushing CTAs to CSMs when accounts have been identified that has a product

Gainsight CS is great, but it's really expensive so may not be a good fit for smaller organizations. It's worthless if … isn't bought in. If they don't use it every day, you'll never get the real value. … and how sim…

Very complex system, so it’s been hard for us to get the value Reps don’t adopt it how they should Customer data is inaccurate from SFDC

be determined - without the PX Data working, we are getting much reduced value

my team are building in-app engagements to reduce churn and lower time to value.

onboarding and training is provided, not due to complexity but more so to prove value to users.

difficult to work with (having to delete entire branches to change certain values)

Affordability and scalability without multiple admins

Our CSMs are able to manage more accounts. The cost of GS is roughly the cost of a single CSM.

then watch what happens afterwards has been instrumental in proving the value of the success team. … then watch what happens afterwards has been instrumental in proving the value of the success team. We also heavily use Journey Orchestrator for our digita…

still some improvements that need to be made in order to demonstrate it's value above the basic salesforce logging features. I think there are some awesome

field teams. If your just starting out your cs operations you can go with a cheaper starter solution like catalyst or churnzero then graduate from there to

Retentions and I can say it is a great tool when it comes to delivering the values of Customer Success when tailored according to the Business needs. The