Gainsight NXT
April 19, 2025

Gainsight NXT

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS
  • Gainsight NXT

Overall Satisfaction with Gainsight CS

We use Gainsight CS to document important account updates and outline the trajectory we are working towards. This enables our broader teams to gain more visibility into the inner workings behind contract decisions and insights for how to further enhance our partnerships through upsell opportunities. It is an organized one-stop-shop for account management.

Pros

  • Logging notes and updates
  • AI generated summary page
  • Dashboard quick views

Cons

  • Autologging email conversations
  • Formatting of templates
  • Better organization to reduce information overload
  • Reduced time for a quick sheet overview
  • Dashboard reporting easily accessible for regular use
  • Communication within teams is more inviting and organized
It is a great tool for reporting uses but there are still some improvements that need to be made in order to demonstrate it's value above the basic salesforce logging features. I think there are some awesome note taking abilities with Gainsight CS, but it misses on some of the basics.

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think that Gainsight CS can be a great improvement when looking at the basic logging functionality of salesforce. However, I think that it does miss out on some features that cause there to be a lot of wasted time. An example of this would be having to manually log emails to Gainsight when you can set it up in salesforce to do that for you automatically.

Gainsight CS Feature Ratings

8.0
Product usage
8
Help desk / support tickets
8
7.6
Customer profiles
8
Automated workflow
4
Internal collaboration
8
Customer health scoring
10
Customer segmentation
8
9.0
Customer health trends
10
Engagement analytics
9
Revenue forecasting
7
Dashboards
10
8.0
Role-based user permissions
8
6.3
API
8
Integration with Salesforce.com
3
Integration with Marketo
8

Comments

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